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Effective Date: 3rd March 2025

BNB Living Ltd. (\"we,\" \"our,\" \"us\") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services or interact with us. We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

1. Information We Collect

We may collect and process the following data about you:

Personal Identification Information: Name, email address, phone number, postal address, payment details, and other information provided during booking or inquiry.
Booking Information: Details of your bookings, stay preferences, and feedback.
Usage Data: Information about how you use our website and services, including IP addresses, browser type, and access times.
Cookies and Tracking: We use cookies and similar tracking technologies to collect information about your interactions with our website.

2. How We Collect Your Information

We collect information directly from you when you:

Make a booking or inquiry through our website or partner platforms (e.g. Airbnb, Booking.com).
Contact us via email, phone, or other communication channels.
Use our website, which uses cookies to enhance user experience and gather usage data.

3. How We Use Your Information

We use the information we collect for the following purposes:

Booking and Service Fulfillment: To process and manage your bookings, communicate with you, and provide customer support.
Payment Processing: To handle payments and refunds.
Marketing and Promotions: To send you information about our services, offers, and promotions if you have consented to receive such communications.
Improvement of Services: To improve our website, services, and user experience based on feedback and usage data.
Legal Compliance: To comply with legal obligations and protect our rights.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party vendors who assist us in providing our services (e.g., payment processors, cleaning services).
Legal Authorities: When required by law, or to protect our rights, safety, and property, or those of our guests or others.

5. Data Protection and Security

We take data protection seriously and implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our measures include encryption, secure servers, and access controls.

6. Your Rights

Under data protection laws, you have the right to:

Access Your Data: Request a copy of the personal data we hold about you.
Rectify Your Data: Request correction of inaccurate or incomplete data.
Erase Your Data: Request the deletion of your personal data, subject to certain conditions.
Restrict Processing: Request the restriction of processing your personal data.
Data Portability: Request the transfer of your data to another service provider.
Withdraw Consent: Withdraw consent for data processing where we rely on consent.

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for legal, accounting, or reporting requirements.

9. International Data Transfers

If we transfer your personal data outside the UK, we will take appropriate measures to ensure that your data is adequately protected.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

BNB Living Ltd.

Apex House

Calthorpe Road

Birmingham

B15 1TR

Email: hello@bnb-living.co.uk

Phone: 01865 980586

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B. LIVING PRIVACY POLICY

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