FAQs
Here are some of our most asked questions.
What is the check-in and check-out time?
Standard check-in is from 4PM, and check-out is by 11AM. Early check-in and late check-out may be available upon request for an additional fee.
How does self-check-in work?
All our properties offer self-check-in via a secure key safe or digital lock. You'll receive detailed instructions with your access code before arrival.
Do you offer free parking?
Parking availability varies by property. Some locations offer free or paid on-site parking, while others have nearby public parking. Check the listing details or contact us for specific information.
What amenities are included in the apartment?
All our properties come fully equipped with high-speed Wi-Fi, fresh linens, towels, a fully stocked kitchen, and essential toiletries. Some properties may have additional amenities such as a washer/dryer, balcony, or workspace.
Is the property pet-friendly?
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What is your cancellation policy?
Our cancellation policy varies depending on the rate selected at booking. Flexible and non-refundable options may be available. You can view full details during checkout or contact us for clarification.
Are you close to public transport and local attractions?
Yes! Our properties are located in prime areas, often within walking distance of major attractions, restaurants, and transport links. Check the listing for exact details.
Do you offer long-term stays or discounts for extended bookings?
Yes! We offer discounts for stays longer than a week or month. Contact us directly for special rates.
Can I request an early check-in or late check-out?
Yes! Early check-in and late check-out are subject to availability and will incur an additional charge. You can request this 24 hours before your stay.
How do I contact support if I have questions before or during my stay?
Our team is available via phone, WhatsApp, or email. You'll receive full contact details upon booking.
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